InLoox now! Data Protection


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High data security

The security of your data is our highest priority. Learn more about our security standards and measures: InLoox now! Security

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Always up to date

You will get updates and upgrades continuously & automatically during the entire contract period. So you profit directly from new features & optimizations. 

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Low maintenance 

Your project infrastructure is always up to date with InLoox now! We take care of the server infrastructure and relieve you of maintenance and admininstrative work. 

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High availability

InLoox now! offers high availability. Should the application be temporarily unavailable due to scheduled maintenance, you can find out the status here:  InLoox now! Status

We are here for you and happy to help you


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Personal InLoox Contact

Your success is our priority which is why you will have a personal InLoox contact who will be there for you all the way. From consulting to making sure that your start with InLoox is as smooth as possible.

Contact us

Personal Support Team

We believe that support should be prompt and uncomplicated. Which is why you can always directly call or send an email to our highly competent support team.

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InLoox Support Center

Something is not working how it's supposed to and it's after hours? Just sign into our self service support portal and submit support tickets and track the status of your tickets anytime. 

Go to the InLoox Support Center

The project management software in the cloud


InLoox now! is the reliable, secure and flexible project management solution in the cloud. You can plan and control tasks and projects via web browser, directly in Microsoft Outlook and via mobile apps for iOS and Android - anytime, anywhere. 

  • GDPR compliant
  • All InLoox products included: InLoox for Outlook, Web App & Mobile App
  • Continuous updates and upgrades 
  • Cost savings through low administration and maintenance effort

Download the "First steps with InLoox now" guide

Download PDF

Protecting your project data - our priority


The security, availability and integrity of your InLoox now! project data is of great importance to us. Therefore we have installed technical measures, safety features and binding corporate procedures: 

  • Datahosting in certified data centers (ISO/IEC 27001:2005)
  • Simultaneous deployment on indipendently run systems ("Hot Spare"-system)
  • Daily, automatically generated backups of your project data 
  • Georedundant document storage
  • Encrypted communication (SSL)

Data Reliability

InLoox automatically backups your project database every day. This reduces the risk of data loss. The platform is deployed on high availability multi-site SQL database clusters. Each user account is run on its invidivual, isolated database schema. The geo redundant document storage ensures business continuity in case of a failover.

Physical Security

Our data centers employ various measures to help protect operations from power failure and network outages. Highly secured access mechanisms are in use to prevent physical intrusion. 

Fault-Tolerance & Redundancy

The network is monitored by the Network Operations Center 24x7 to detect anomalies or potential network issues. Each layer of the platform infrastructure is designed to continue operations in the event of failure, including redundant network devices at each layer and dual Internet service provieders at each datacenter.

Privacy

We regard personal information as private and take reasonable and customary measures to appropriately handle personally identifiable information. Additionally, access to project data is secured by multi-layered security checks. The role- and account-based security architecture ensures that only authorized personnel is granted access to sensitive data.

More information on how to assign permission rights.

Network Security

All servers - and in consequence your data - are designed to provide "Defense in Depth", reducing the risk that failure of one security mechanism will compromise the security of the entire environment. The Defense in Depth layers include firewalls, filterung routers, pertinant and timely updated security patches as well as cryptographic protection of messages.

Certified Security

InLoox now! is based on Microsoft Azure which has been awarded ISO/IEC 27001:2005 certification, an international standard for information security. This includes pro-active management of information security risks and controls. Additionally, this high-end certificate guarantees that Microsoft Azure has well-established information-security structures running throughout the organization.

Read more on the Microsoft Azure website.

More on InLoox now! Cloud Security (PDF)

Sample text for your order processing contracts (for EU users)


It goes without saying that we comply with statutory data protection regulations and your data is processed in compliance with the General Data Protections Regulations (GDPR) set by the EU. 

You can find our data privacy statement here: www.inloox.com/privacy-policy/

You can find the order processing contract for InLoox GmbH here: www.inloox.com/order-processing-contract-in-accordance-with-art--28-gdpr/

Here you will find a text module that you can insert directly into your order processing contracts for your employees, customers and partners:

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Available soon

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InLoox now! Status


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All systems are running!

The migration of InLoox now! to the new Microsoft data centres in Germany is scheduled for 8th-9th August 2020. During this period there will be temporary interruptions in the service. 

Contact support

InLoox now! migration of the data centres within Germany


Details

InLoox now! will be moved to the new Microsoft data centres in Germany in the “Microsoft Azure Cloud”. The move will take place in several waves and is planned for the period from August 2020 to September 2020.

  • As the “Microsoft Cloud Germany” is going to be discontinued and in order to be able to continue to offer a future-proof service we have decided to take action. 
  • The new data centres are still in Germany, namely Frankfurt am Main and Berlin.

1. Migration wave: 8th-9th August 2020

  • During this period there will be temporary interruptions in the service.
  • We endeavor to keep the disruptions as minimal as possible.
  • After the migration, you may have to log in to InLoox now! again. 
  • If you have firewall configurations that filter InLoox now! IP addresses, please note the new IP address range. 

New IP address range

With the migration the IP address range has changed as well. If you have firewall configurations that filter InLoox now! IP addresses, please update your firewall configuration to include the IP addresses listed here:  

  • 20.52.57.233
  • 51.116.234.111
  • 147.243.0.0/16
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